Austen

Savannah, GA

• •Led experience strategy for a permanent micro-museum installation at Savannah/Hilton Head International Airport, translating complex military history into accessible, interactive experiences for diverse audiences
• •Conducted audience research and developed visitor personas and scenario journeys to guide exhibit interaction design, ensuring relevance for veterans, families, and first-time visitors
• •Designed narrative frameworks and contextual artifact storytelling that connect physical artifacts with digital and spatial experiences, improving visitor engagement across six interactive stations
• •Collaborated with military leadership, public affairs teams, and airport stakeholders to validate historical accuracy, refine experience scenarios, and align the exhibit with institutional and public communication

Savannah, GA

• •Directed the narrative and visual storytelling strategy for a SCADpro project designing a retail UX experience that addressed external theft while improving customer satisfaction and store profitability
• •Translated intricate research, design systems, and stakeholder priorities into clear, compelling narratives and high-impact presentations for key stakeholders
• •Partnered with the UX design and research team to build frameworks for human-centered retail solutions balancing operational efficiency, employee safety, and customer trust
• •Used a weighted stakeholder framework to prioritize business needs, delivering a 4.21/5 satisfaction score across key CVS metrics

Savannah, GA

• •Led interface design on a SCADpro project to improve the disaster survivor experience through intuitive, AI-integrated design
• •Collaborated with an AI developer and multidisciplinary design team to create a cohesive, accessible, and emotionally supportive digital tool
• •Contributed to UX strategy, interaction design, and user flow development to support user needs in high-stress, time-critical contexts
• •Presented a functional, real-world humanitarian solution to stakeholders

Atlanta, GA

• •Partnered with SCAD, SAVI Provisions, IGA, and the City of Atlanta to reimagine a neighborhood grocery store as a community-centered retail hub
• •Conducted user research to align place-branding strategy and design solutions with the diverse needs of Atlanta communities
• •Designed intuitive signage and navigational design systems that reflect local culture and identity
• •Delivered a comprehensive concept balancing functionality, creativity, and accessibility for a major civic initiative
• •Presented design outcomes to municipal leaders and industry stakeholders

• •Maintain and repair helicopter powertrain systems within strict technical procedures and complex maintenance workflows, ensuring the safety and accuracy required for multimillion-dollar aircraft and flight crews
• •Demonstrate leadership and clear communication with cross-functional technical teams by coordinating precision tasks under pressure in high-stakes environments, including work performed atop active aircraft
• •Earned a Safety Impact Award for identifying a critical mechanical deficiency during a flight-critical rotor inspection, preventing catastrophic failure and saving a minimum of two lives — the same attention to accuracy and risk reduction that now shapes my approach to product design